Our Covid-19 changes to service and business

Dear valued customers,

Like yourselves, we are looking forward to the easing of Lockdown when it is announced by the Scottish Government.

We will, however, have to operate caravan collection and drop off in line with current government social distancing guidelines.

Requests for collection will be by appointment only and allocated times MUST be adhered to.

Caravan and motorhome owners will be given 30 minute time slots during which time pick up must be completed.

We will guide drivers reversing to caravans, hitch the caravan to the car, connect and check the lights and finally ask the driver to carry out a visual inspection.

With the exception of the driver, all other occupants of the vehicle must remain inside the vehicle.

You will then be expected to leave immediately.  Procedures for returning will be explained at departure.

Loading and unloading of caravans and motorhomes will not be permitted in our car park at this time. 

If you wish, you can visit your caravan or motorhome on a day prior to departure to load items into caravans or motorhomes. Again by appointment only.  

We thank you for your patience and understanding during these difficult times.

George D Goldie OBE
George D Goldie OBE

Partner

Latest Government Guidance

Following on from todays announcements, caravan and motorhome owners will continue to be allowed to use their caravans and motorhomes although it is not recommended. We will therefore continue to provide our usual level of service. We will, however be enhancing our own protocols to ensure mutual safety. When returning a caravan, please remain in your vehicle while on the premises. Thanks for your cooperation and understanding.

George.D.Goldie OBE

Partner

Helpful hints

Please ensure your Storage Space No is displayed in the front window of your caravan or on the dashboard of your motorhome.

Please remember to give us reasonable notice of your requirement to have the caravan or motorhome brought from storage and remember to quote your Storage Space Number. At present, we require as much notice as possible to allow us to allocate you the departure appointment you wish.

Do not leave valuables in your caravan or motorhome while it is in storage.

You may visit your caravan or motorhome at any time between 9am and 5pm while it is in storage, but at present, by appointment only. Please ensure the steadies are raised before you request your caravan be brought from storage.

We use CCTV extensively and all images are recorded.

If your caravan or motorhome is to be sold, it must be removed from our premises before any viewing takes place.

ACTION BEFORE WINTER STORAGE

Drain all water from the systems including the pumps and filters.  Disconnect gas cylinders and batteries.  Preferably remove gas cylinders from the caravan.

We recommend that you place moisture absorbing crystals in your caravan or motorhome to reduce dampness.  We also recommend you place the salt containers in a basin to prevent the collected water being spilled if you have requested the caravan or motorhome be brought out.

Smoke alarms go off whenever we have spells of very cold weather. Please, therefore, remove the batteries but remember to replace them in the spring.

More information can be found elsewhere on our website: https://lugtonridgestorage.co.uk/

We hope you find the above helpful.

GEORGE & ELMA GOLDIE AND THE TEAM

BEN, ASHLEY, CALLUM AND HARRISON

How to winterise your caravan

Caravan in snow

In the many years we have been storing caravans we have often been asked, “What should I do to winterise my caravan?”. In this article we aim to give you our best advice on keeping your caravan in tip top condition over the winter months.

The first thing you should do is check all of the rubber seals on your caravan for cracks. If there are any cracks in the rubber it may let water in which will freeze and burst the seal completely and if this happens it will allow dampness to ruin the interior of the van.

The next thing you should do is put a hitch cover on the A frame. This might sound obvious but a large number of our customers don’t use hitch covers on their caravans which leads to water damage to the electrical sockets over the winter.

We ask all of our customers to remove all valuables from their van such as TV’s, for two reasons. Firstly, for security and secondly, because things like TV’s aren’t made for temperatures below 10 °c and could be damaged by a particularly cold snap.

We regularly see customers disconnecting and removing their leisure battery from their caravan but is it the right thing to do? Our recommendation is yes. If it is in a secure storage facility like ours where caravan alarms are not required, you should definitely remove it and store it in a cool dry place. Try to keep the battery charged too. At Lugtonridge storage we can remove the battery, charge and store it for you for an additional cost. We strongly recommend removing the batteries from your smoke alarm as frosty weather activates the alarm.

One very common misconception is that you should put your blinds down to stop people from looking inside your caravan while it’s in storage. However, doing this decreases the elasticity of the blinds, meaning that they wont go back up all the way when you open them at the end of winter. If you don’t want people taking a peak at your caravan, you should close the curtains instead.

This is a very IMPORTANT one. Before winter sets in, please, please, please make sure you drain your water system which includes your water heater. Leave all the taps open including the shower. Drain the toilet and the water filter if one is fitted, otherwise the water will expand when frozen and burst your pipes. This can be an expensive repair and is completely avoidable. However if it does happen and the caravan is stored with us, it can be repaired at Halleys Caravans.

Finally, leave the side vents uncovered so that air can circulate through the caravan, Empty and leave the fridge open.

Now on to the don’ts of winterisation

If you have a fixed bed do not leave it lifted. If you leave it open similar to your blinds, you will damage the piston that holds the bed up. If you want to let air flow under the bed take the mattress off of the bed and stand it up.

By Callum Alldridge
By Callum Alldridge

Callum has been caravaning since he was 3 years old. Over the years he has learned a lot about the caravan trade and the do’s and don’ts.